Privacy and Terms

OUR CONTACT DETAILS
Name: Jacqui Thomson
Address: 22a Thistle St, Aberdeen AB10 1XD
Phone Number: 01224 648799
Email: sales@bellino-shoes.com
Date: 25/04/2021

THE TYPE OF PERSONAL INFORMATION WE COLLECT
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For the purpose of purchasing a product or service.
We also receive personal information indirectly, from the following sources in the following scenarios:
- If making a transaction as a guest, we will record your public IP address to identify you.

We use the information that you have given us in order to satisfy purchases for products and services made by you, we may get in contact with you offering promotions for products and services that you may opt out of at any time by getting in contact with us.

We may share this information with Zestsoft Ltd who provide hosting/IT services for our digital infrastructure. During payments, personal information you provide may be shared with Stripe for transaction validation.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us via the contact information at the top of this page.
  2. We have a contractual obligation to satisfy orders/purchased of products or services by you.
  3. We have a legitimate interest for the purpose of security.

HOW WE STORE YOUR PERSONAL INFORMATION
Your information is securely stored within the UK.
We keep your personal information for 18 months if your account remains inactive. We will then dispose your information by electronically deleting your record.

YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the information at the top of this page if you wish to make a request.

HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact information at the top of this page.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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