Name: Jacqui Thomson
Address: 17 Thistle St, Aberdeen AB10 1XZ
Phone Number: 01224 648130
Email: sales@bellino-shoes.com
Date: 25/04/2021

We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)

Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For the purpose of purchasing a product or service.

We also receive personal information indirectly, from the following sources in the following scenarios:
- If making a transaction as a guest, we will record your public IP address to identify you.

We use the information that you have given us in order to satisfy purchases for products and services made by you, we may get in contact with you offering promotions for products and services that you may opt out of at any time by getting in contact with us.

We may share this information with Zestsoft Ltd who provide hosting/IT services for our digital infrastructure. During payments, personal information you provide may be shared with Stripe for transaction validation.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
1. Your consent. You are able to remove your consent at any time. You can do this by contacting us via the contact information at the top of this page.
2. We have a contractual obligation to satisfy orders/purchased of products or services by you.
3. We have a legitimate interest for the purpose of security.

Your information is securely stored within the UK.

We keep your personal information for 18 months if your account remains inactive. We will then dispose your information by electronically deleting your record.

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the information at the top of this page if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact information at the top of this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Delivery

Orders that are received by 3pm will be dispatched that day, excluding Sunday. Any orders that are received after 3pm will be dispatched on the next available postal day.

Standard Returns Policy

Bellino provide a very high standard of quality goods and each item is checked prior to shipping to ensure that they are in perfect condition and must be returned to us in the same condition. Unwanted items are to be returned to us within 14 days of receipt for a refund or exchange. Any items returned for any reason other than defect, incomplete or incorrect delivery, it is your responsibility to arrange and pay for return shipment to us at the below address:

Bellino
17 Thistle Street
Aberdeen
AB10 1XZ

For any enquiries please contact us on 01224 648130 (between the hours of 9:30am and 5:30pm Monday-Saturday) or at sales@bellino-shoes.com

In order to receive a refund (excluding original delivery charge) the items need to be in their original condition; unused, unworn, undamaged and in a resaleable condition. Where possible, the items must also be in their original packaging. Please take care when trying on items and avoid wearing any makeup, deodorant or jewellery that may leave a scent, mark or damage the item. If any items are returned in an unsaleable condition we will not be able to accept them for return.

Footwear

Please try footwear indoors and on a carpeted area so to avoid marking the soles as we will not be able to accept shoes for return if they have a marked sole.

How To Make a Return

We recommend that you return your items to us using recorded or signed for delivery. You remain responsible for the safekeeping and care of the items until they are received back in-store. We cannot be held responsible for the non-delivery of returned items or damage to said items when they are in transit.

Late Returns

Any unwanted items should be returned to us within 14 days of receipt. Orders returned outwith this time frame will only be refunded by a credit note, with a discount code to enable you to redeem such credit online, which will be deducted from your next purchase. Please note that it remains at our discretion as to whether or not we accept items returned outwith the 14 days. Credit notes are valid for 12 months from the date of issue.

Refunds

Once we have received the returned items we will process a refund to your account within 24 hours of receipt. Refunds shall be issued to the credit or debit card or PayPal account used to make the payment. For late returns, credit notes shall be issued with instructions as to how to redeem on your next purchase.

Faulty Items

In the event that you, regrettably, have received a faulty item, please contact us as soon as possible either by email at sales@bellino-shoes or 01224 648130 (between the hours of 9:30am and 5:30pm Monday-Saturday).